Technical Support

Prepare the information needed for product matching

Send the OE reference and vehicle application together. Include make, model, year, engine code and installation position where relevant. Photos should show the mounting points, connector and identifying marks; dimensions should state units and how each measurement was taken. This helps distinguish parts with similar names or appearances.

• Before quotation: identify the exact component and quantity per reference, together with the destination market.
• Before sample approval: record the part version, critical dimensions, intended application and checks to be performed.
• Before shipment: confirm labels, protective packaging, packing lists and any agreed inspection records.

What determines a quotation?

A quotation depends on the selected part reference, configuration, quantity, packaging and delivery requirements. Drawings, special materials or requested testing may require a separate feasibility and cost review. Availability, lead time and terms are confirmed for the specific enquiry.

How should I report an after-sales issue?

Provide the order number, SKU or OE reference, batch or label photos, vehicle application and a clear description of the issue. Include relevant installation and operating details and any measurements or test results. The team can review this evidence against the supplied product and agreed requirements. Warranty coverage, remedies and any replacement arrangements depend on the order terms and assessment; a single warranty period is not assumed for all parts.

Check the parts glossary for terminology, browse the product catalogue, or send a technical enquiry.